Returns & Exchanges
At TMC Fine Jewellers, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day return policy for items in original, unworn condition.
Initiate Your Request
Contact our concierge team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and a secure shipping label.
Prepare Your Package
Place the jewellery in its original presentation box and include all certificates, appraisals, and warranty cards to ensure a full refund.
Secure Shipment
Affix the provided prepaid label to your package and drop it off at an authorized courier location, ensuring the package is sealed and insured.
Inspection and Refund
Once our gemologists verify the item's condition and authenticity, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing